September 13th & 14th, 2011
Hilton Netherland Plaza, Cincinnati, Ohio

Kevin Dugan

Will Facebook Unveil a Mobile Device?

  Facebook-phone
Based on Facebook's recent app store news and a string of mobile acquisitions, I'm wondering when it will launch its own device?

It's something I predicted yesterday during the weekly BraveAdWorld podcast. My colleague Taylor Wiegert and I discuss it during the weekly news items. It's probably my first prediction. That may tell you how strongly I feel about it. But it's not like I'm going out on a limb.

The prediction is based on my last post with CNET's overview of the need for digital ecosystems for certain brands to succeed in the future.

A digital ecosystem includes the device, a service, apps, as well as an operating system. Google has one. Apple has one. Verizon and Samsung have them. Amazon and Nokia do too.

All of these companies can provide its consumer with media that is in sync no matter where they use it, when they use it or even which device they use to access it. A digital ecosystem can make or break a gadget's success in the future.

The NYTimes is also trying to determine what these acquisitions might signal for the nearly-public company. Would you buy a Facephone? Whatever they call it, I will also predict it won't be Phonebook. 

Will Facebook Unveil a Mobile Device?

  Facebook-phone
Based on Facebook's recent app store news and a string of mobile acquisitions, I'm wondering when it will launch its own device?

It's something I predicted yesterday during the weekly BraveAdWorld podcast. My colleague Taylor Wiegert and I discuss it during the weekly news items. It's probably my first prediction. That may tell you how strongly I feel about it. But it's not like I'm going out on a limb.

The prediction is based on my last post with CNET's overview of the need for digital ecosystems for certain brands to succeed in the future.

A digital ecosystem includes the device, a service, apps, as well as an operating system. Google has one. Apple has one. Verizon and Samsung have them. Amazon and Nokia do too.

All of these companies can provide its consumer with media that is in sync no matter where they use it, when they use it or even which device they use to access it. A digital ecosystem can make or break a gadget's success in the future.

The NYTimes is also trying to determine what these acquisitions might signal for the nearly-public company. Would you buy a Facephone? Whatever they call it, I will also predict it won't be Phonebook. 

The Power of Unassuming Brands (a lesson from Signal P&G)

Amazon_aol_nokia_logosThe Signal P&G event brought together brands we see in the news almost daily -- from Twitter and Facebook to Coca-Cola and more. But the brands on Procter & Gamble's dais getting less media attention, or perhaps less positive media attention, were more interesting that day. Presentations from Amazon, AOL and Nokia taught me to reconsider the power of unassuming brands.

These companies are not startups or unknowns. But news coverage can suggest that new brands may "kill" more established brands. Stories with only one clear winner, atop a pile of competitors, make for shareable content. It's Mashable pr0n -- a syndrome of oversimplification I've ranted about before. But as these stories distract our attention, several unassuming brands have quietly become pervasive and have a much bigger story to tell. 

The Mighty Amazon
After Amazon launched in 1995, a then client suggested the site was a ponzi scheme. Not only was he wrong, he was one of the first of many Amazon naysayers. But for most of us, we've come to know Amazon as one of the only Internet mall concepts from the dot com era that came to fruition. Signal P&G reminded of some interesting Amazon facts and I've since seen more in the news.

  • 80% better Amazon app store monetization for developers compared to iOS (TechCrunch)
  • 54% of tablets run Amazon's version of Android to Google's 46% (All Things D)
  • 10% of Amazon’s 2011 sales were Kindle readers, Kindle books; Kindle book sales outnumber hardback book sales (All Things D/NYTimes)
  • 1% of ALL Internet traffic taps into Amazon’s Cloud (WIRED)

With more than 170 million active customers, keep in mind that's users actually spending money, Amzaon has the scale and ability to personalize the shopping experience. The end result gets users to spend and brands to advertise. Amazon taps into more than its fair share of the daily deals phenomenon that's estimated to generate $7 million every day. In addition to AmazonLocal, it owns LivingSocial. Amazon also leverages its personalization technology to create MyHabit.com. This “private sale” site and mobile app offers brand-specific promotions – tailored to each user.

Amazon Drives Offline Sales for Crest
It's not surprising P&G has experienced great success selling its consumer packaged goods (CPG) through Amazon. CPG is Amazon's fastest growing category -- making up four percent of Amazon’s 2011 sales. A Crest White Strips campaign gave the brand a 26 percent lift in its Amazon sales and even had an impact on offline sales. P&G's Amazon-based campaign increased offline sales an additional eight percent, or $1 million according to Lisa Utzschneider, Amazon's Global VP of Ad Sales .

And if the above all seem like random facts, consider this quote from Forrester Research's Sucharita Mulpuru "Amazon is beating Walmart in price." That six-word metric is reason enough why this brand should not be underestimated.

UPDATE: The New York Times has an article since this was published about how Amazon's moving into Fashion as well. And I forgot that Amazon also owns Zappos. Wow.

AOL’s Content Marketing Play
As the internet expands, consumers are actually using fewer brands, according to AOL CEO Tim Armstrong. This gives brands a new significance as AOL builds out what it feels will be the premier information brand.

"It’s unlikely a consumer will make a purchase decision, large or small, that is not influenced somehow by content," said Armstrong. "Consider the impact of always-on, mobile sites like Yelp. AOL’s ability to be a constant like Yelp gives it significant influence in helping consumers and brands through content."

Several of its recent aquisitions have made for dramatic news  between Huffington Post, Techcrunch and Endgadget alone. But these acquisitions are helping them build out their offering and fuels their mission to help more brands publish.

AOL gets local and personal
Successful or not, Patch and About.me are two other AOL projects that may be more telling of its future. Patch has been lambasted by old and new media. But Armstrong notes it is established in more than 850 towns nationwide. And each location costs about $150,ooo to run annually -- a cost unheard of for traditional news outlets. This local play could prove successful in the long term.

About.Me is elegant in its simplicity. This free splash page serves up your most relevant content, with free analytics. It's become a big people-watching site. And its new mobile app will allow you to be notified when your About.me friends are nearby offline. This might sound like stalking. But the bigger point to be made is AOL's wading into geo-location.

Armstrong is oft-mentioned in the media for all of the above AOL business moves. He is very focused, noting that AOL is focused on building things that help people live better lives. He warns others of the danger behind simply chasing the shiny new. "Cool is a disease. Utility is the antidote."

This focus is one reason I think AOL's story has yet to be written. As it completes its transition from access to content, there are a lot of interesting opportunities across paid, owned and earned media.

Nokia Life & Emerging Markets
While some are noting that "mobile is the most pervasive technology ever invented," there are 3.2 billion people on Earth without a mobile phone. Nokia's senior vp of mobile services, Dieter May, discussed how the brand is connecting and engaging "the next billion."

You'd never confuse Nokia for TOMS Shoes, but as Nokia enters emerging markets in China, India and Indonesia, it's partnering with Unicef to extend access to healthcare and other basic life needs through its $20-$100 handsets. Through Nokia Life the brand is bringing these customers a platform to address the gaps in critical, hyperlocal information.

Think Ecosystem
CNET's Brian Cooley kicked the day off discussing "the next big thing." When looking at various gadgets out there, CNET is always asked to predict the next big thing, but also who will win the race for gadget supremacy. CNET looks first for a product's digital ecosystem to determine how successful it might be in the future.

A digital ecosystem includes the device, a service, apps, as well as an operating system. Google has one. Apple has one. Verizon and Samsung have them. Amazon and Nokia do too.

All of these companies can provide its consumer with media that is in sync no matter where they use it, when they use it or even which device they use to access it. A digital ecosystem can make or break a gadget's success in the future. All that said, Cooley notes that even in a post-pc era, the PC will not go away. It simply won't be the center of attention. Cooley points to the connected car as the next frontier for the next big thing as we look to our cars' digital technology to communiicate, navigate, inform and entertain. 

"That's no moon."
Star Wars indirectly provides two examples of how we can make assumptions and by revisting these assumptions we can learn much more. When Yoda was first introduced, no one thought he could possibly be a Jedi warrior. As the story progresses, Yoda makes it clear that size doesn't matter. Even earlier in the saga, what was first assumed to be a small moon was actually the Death Star.

Sci-Fi aside, we should always remember t0 "shake the disease" and look for the bigger story.

 

Yoda_animated  Deathstar_animated

The Power of Unassuming Brands (a lesson from Signal P&G)

Amazon_aol_nokia_logosThe Signal P&G event brought together brands we see in the news almost daily -- from Twitter and Facebook to Coca-Cola and more. But the brands on Procter & Gamble's dais getting less media attention, or perhaps less positive media attention, were more interesting that day. Presentations from Amazon, AOL and Nokia taught me to reconsider the power of unassuming brands.

These companies are not startups or unknowns. But news coverage can suggest that new brands may "kill" more established brands. Stories with only one clear winner, atop a pile of competitors, make for shareable content. It's Mashable pr0n -- a syndrome of oversimplification I've ranted about before. But as these stories distract our attention, several unassuming brands have quietly become pervasive and have a much bigger story to tell. 

The Mighty Amazon
After Amazon launched in 1995, a then client suggested the site was a ponzi scheme. Not only was he wrong, he was one of the first of many Amazon naysayers. But for most of us, we've come to know Amazon as one of the only Internet mall concepts from the dot com era that came to fruition. Signal P&G reminded of some interesting Amazon facts and I've since seen more in the news.

  • 80% better Amazon app store monetization for developers compared to iOS (TechCrunch)
  • 54% of tablets run Amazon's version of Android to Google's 46% (All Things D)
  • 10% of Amazon’s 2011 sales were Kindle readers, Kindle books; Kindle book sales outnumber hardback book sales (All Things D/NYTimes)
  • 1% of ALL Internet traffic taps into Amazon’s Cloud (WIRED)

With more than 170 million active customers, keep in mind that's users actually spending money, Amzaon has the scale and ability to personalize the shopping experience. The end result gets users to spend and brands to advertise. Amazon taps into more than its fair share of the daily deals phenomenon that's estimated to generate $7 million every day. In addition to AmazonLocal, it owns LivingSocial. Amazon also leverages its personalization technology to create MyHabit.com. This “private sale” site and mobile app offers brand-specific promotions – tailored to each user.

Amazon Drives Offline Sales for Crest
It's not surprising P&G has experienced great success selling its consumer packaged goods (CPG) through Amazon. CPG is Amazon's fastest growing category -- making up four percent of Amazon’s 2011 sales. A Crest White Strips campaign gave the brand a 26 percent lift in its Amazon sales and even had an impact on offline sales. P&G's Amazon-based campaign increased offline sales an additional eight percent, or $1 million according to Lisa Utzschneider, Amazon's Global VP of Ad Sales .

And if the above all seem like random facts, consider this quote from Forrester Research's Sucharita Mulpuru "Amazon is beating Walmart in price." That six-word metric is reason enough why this brand should not be underestimated.

UPDATE: The New York Times has an article since this was published about how Amazon's moving into Fashion as well. And I forgot that Amazon also owns Zappos. Wow.

AOL’s Content Marketing Play
As the internet expands, consumers are actually using fewer brands, according to AOL CEO Tim Armstrong. This gives brands a new significance as AOL builds out what it feels will be the premier information brand.

"It’s unlikely a consumer will make a purchase decision, large or small, that is not influenced somehow by content," said Armstrong. "Consider the impact of always-on, mobile sites like Yelp. AOL’s ability to be a constant like Yelp gives it significant influence in helping consumers and brands through content."

Several of its recent aquisitions have made for dramatic news  between Huffington Post, Techcrunch and Endgadget alone. But these acquisitions are helping them build out their offering and fuels their mission to help more brands publish.

AOL gets local and personal
Successful or not, Patch and About.me are two other AOL projects that may be more telling of its future. Patch has been lambasted by old and new media. But Armstrong notes it is established in more than 850 towns nationwide. And each location costs about $150,ooo to run annually -- a cost unheard of for traditional news outlets. This local play could prove successful in the long term.

About.Me is elegant in its simplicity. This free splash page serves up your most relevant content, with free analytics. It's become a big people-watching site. And its new mobile app will allow you to be notified when your About.me friends are nearby offline. This might sound like stalking. But the bigger point to be made is AOL's wading into geo-location.

Armstrong is oft-mentioned in the media for all of the above AOL business moves. He is very focused, noting that AOL is focused on building things that help people live better lives. He warns others of the danger behind simply chasing the shiny new. "Cool is a disease. Utility is the antidote."

This focus is one reason I think AOL's story has yet to be written. As it completes its transition from access to content, there are a lot of interesting opportunities across paid, owned and earned media.

Nokia Life & Emerging Markets
While some are noting that "mobile is the most pervasive technology ever invented," there are 3.2 billion people on Earth without a mobile phone. Nokia's senior vp of mobile services, Dieter May, discussed how the brand is connecting and engaging "the next billion."

You'd never confuse Nokia for TOMS Shoes, but as Nokia enters emerging markets in China, India and Indonesia, it's partnering with Unicef to extend access to healthcare and other basic life needs through its $20-$100 handsets. Through Nokia Life the brand is bringing these customers a platform to address the gaps in critical, hyperlocal information.

Think Ecosystem
CNET's Brian Cooley kicked the day off discussing "the next big thing." When looking at various gadgets out there, CNET is always asked to predict the next big thing, but also who will win the race for gadget supremacy. CNET looks first for a product's digital ecosystem to determine how successful it might be in the future.

A digital ecosystem includes the device, a service, apps, as well as an operating system. Google has one. Apple has one. Verizon and Samsung have them. Amazon and Nokia do too.

All of these companies can provide its consumer with media that is in sync no matter where they use it, when they use it or even which device they use to access it. A digital ecosystem can make or break a gadget's success in the future. All that said, Cooley notes that even in a post-pc era, the PC will not go away. It simply won't be the center of attention. Cooley points to the connected car as the next frontier for the next big thing as we look to our cars' digital technology to communiicate, navigate, inform and entertain. 

"That's no moon."
Star Wars indirectly provides two examples of how we can make assumptions and by revisting these assumptions we can learn much more. When Yoda was first introduced, no one thought he could possibly be a Jedi warrior. As the story progresses, Yoda makes it clear that size doesn't matter. Even earlier in the saga, what was first assumed to be a small moon was actually the Death Star.

Sci-Fi aside, we should always remember t0 "shake the disease" and look for the bigger story.

 

Yoda_animated  Deathstar_animated

TidyCat’s Social Media Team Stops a Stink Over Its #lifestinks Campaign

Tidycatsnomorepu


TidyCats latest ad campaign spans online and offline to get consumers sharing about what stinks in their lives. But one of their ads created its own stink. To the brands' credit, they were listening and responded in less than 24 hours to stop a possible catfight with consumers.

Billboards localize the campaign by referencing what stinks in each market. I'm imagining traffic in Los Angeles, rain in Seattle and there are plenty of opportunities for the NYC subway. These examples are all harmless, even humorous, locally relevant and make TidyCats' point that #lifestinks.

Don't Trash the the Nati
If you were cooking up the ads for each market, would you make a joke about a city's neighborhood? In this case, a Cincinnati neighborhood that Wikipedia will tell you:

  • has a rich history
  • serious art community
  • the most Italianate architecture in the United States
  • and has been compared to Greenwich Village, NYC; Savannah, Georgia; Charlseton, South Carolina and New Orleans French Quarter?

As a proud resident of Cincinnati, I'm one of more than a few locals that aren't happy about the billboard. Tony Blankemeyer tipped me off to this bad ad on Friday night. And while the ad clearly sucks, I'm pleased to note TidyCats is taking steps to rectify the situation. After more than a few comments across Facebook, Twitter and the TidyCats campaign site, the brand replied less than 19 hours after I first saw the billboard.

"We appreciate your comments, Kevin. Our billboard mentioning OTR was meant to be humorous. We understand that to many of you, it wasn't. We will be taking fast action to correct our error. Please accept our apologies. - TidyCats Team "

Listen, Learn and Build Loyal Fans
This is a reminder of the importance of social listening and having a response plan in place to engage with consumers and address any unforseen concerns. It doesn't matter if social media is part of a brand campaign. In this case, it was an offline billboard that drew well-deserved ire. Social media is simply where the complaints took place.

TidyCats showed they were listening and taking action against a campaign that was raising a serious stink with Cincinnatians. And in in doing so, they stand to create more friends than foes. Full Disclosure: I'm a dog person. But I'm a fan of TidyCats now based on how this misstep was handled -- and over a holiday weekend no less.

Consumers will still vent their frustrations. But by acting quickly, TidyCats avoided consumers getting organized and the resulting brand pile on that can take place. It makes it much tougher for a brand to change the tone of the conversation.

TidyCat’s Social Media Team Stops a Stink Over Its #lifestinks Campaign

Tidycatsnomorepu


TidyCats latest ad campaign spans online and offline to get consumers sharing about what stinks in their lives. But one of their ads created its own stink. To the brands' credit, they were listening and responded in less than 24 hours to stop a possible catfight with consumers.

Billboards localize the campaign by referencing what stinks in each market. I'm imagining traffic in Los Angeles, rain in Seattle and there are plenty of opportunities for the NYC subway. These examples are all harmless, even humorous, locally relevant and make TidyCats' point that #lifestinks.

Don't Trash the the Nati
If you were cooking up the ads for each market, would you make a joke about a city's neighborhood? In this case, a Cincinnati neighborhood that Wikipedia will tell you:

  • has a rich history
  • serious art community
  • the most Italianate architecture in the United States
  • and has been compared to Greenwich Village, NYC; Savannah, Georgia; Charlseton, South Carolina and New Orleans French Quarter?

As a proud resident of Cincinnati, I'm one of more than a few locals that aren't happy about the billboard. Tony Blankemeyer tipped me off to this bad ad on Friday night. And while the ad clearly sucks, I'm pleased to note TidyCats is taking steps to rectify the situation. After more than a few comments across Facebook, Twitter and the TidyCats campaign site, the brand replied less than 19 hours after I first saw the billboard.

"We appreciate your comments, Kevin. Our billboard mentioning OTR was meant to be humorous. We understand that to many of you, it wasn't. We will be taking fast action to correct our error. Please accept our apologies. - TidyCats Team "

Listen, Learn and Build Loyal Fans
This is a reminder of the importance of social listening and having a response plan in place to engage with consumers and address any unforseen concerns. It doesn't matter if social media is part of a brand campaign. In this case, it was an offline billboard that drew well-deserved ire. Social media is simply where the complaints took place.

TidyCats showed they were listening and taking action against a campaign that was raising a serious stink with Cincinnatians. And in in doing so, they stand to create more friends than foes. Full Disclosure: I'm a dog person. But I'm a fan of TidyCats now based on how this misstep was handled -- and over a holiday weekend no less.

Consumers will still vent their frustrations. But by acting quickly, TidyCats avoided consumers getting organized and the resulting brand pile on that can take place. It makes it much tougher for a brand to change the tone of the conversation.

Instagram’s Android Launch Complete’s the Picture for Brands

Instagram_infographic

With 1 million downloads made in the first 24 hours of its release, Instagram's long-awaited Android app has clearly been well-received.

The Android release was a bit of a tidal wave as you can only access the platform via its mobile app or using your app login to use web-based options that tap into the Instagram API.

More users mean more potential for your audience being on the platform. So here's a quick recap of Instacontent, from here and elsewhere, to help users get their sea legs with an app that's gotten a serious second-wind. 

Watch How Brands Do: There are a variety of brands with an established Instagram presence. Luxury and beverage brands have quickly taken to the platform, having found a user base. But the media are also using it to give you backstory access around events like the upcoming U.S. Presidential election.

But before you follow everyone's well-documented lead, ask how this fits into your larger social > online > marketing > business strategy. If it doesn't roll all the way up, it's not worth investing time and resources.

Manage Your Feed: Statigr.am, by far, looks to be the best way to manage your feed, track statistics and even organize your photos and the people you follow into lists. It even allows you to message each other users through the site,  gives you promotional tools and promotes contests from other brands and users.

Use Supporting Apps: If you're taking pics with your phone, you can access a handful of apps to make your images stand out and better represent what you're trying to communicate. And there's a lot of Instatips too to help you optimize your use of Instagram.

Back that Pic Up: You'll want to have a backup copy of your photos, right? Well Google+ app users have it easiest as Google+ can automatically backup your phone's pics. But there's also options for Dropbox users and everyone else.

Take It Elsewhere: Some brands are tapping into the API-provided portability of Instgram content. Starbucks streams relevant user pics into its online Coffeehouse. And any user can easily stream their pics into a Tumblr or onto Facebook for non-Instafans to check out their work. And don't forget sites like Animoto make it easy to turn your pics into a video.

Go Offline: Photowalks are a great way to get a handle on the app and its potential. I've organized two of them and they're fairly simple to execute. If you're not about socializing in real time, you can still use any number of sites to print your pics in a number of ways. I've used CanvasPop forexample and highly recommend it.

It's Deja Vu All Over Again
With apologies to Yogi Bera, I'm already seeing a lot of Twitter "how-to" content becoming relevant again. From filling out your profile and using an avatar to posting content before following a ton of people -- many of those basics apply here (and to Pinterest!). You can even project an Instafeed by user or hashtag, to create a visual back channel at events.

How's that for a link-laden, to-do list? It's not even taking into account Instagram-related content I've curated on Pinterest and Scoop.It. There's a lot of opportunity and creativity in this site. If your audience is not on it, you can still use it for your own personal reward.

Follow me on Instagram
Cross-posted to my work blog.
Infographic via Visual.ly 

Instagram’s Android Launch Complete’s the Picture for Brands

Instagram_infographic

With 1 million downloads made in the first 24 hours of its release, Instagram's long-awaited Android app has clearly been well-received.

The Android release was a bit of a tidal wave as you can only access the platform via its mobile app or using your app login to use web-based options that tap into the Instagram API.

More users mean more potential for your audience being on the platform. So here's a quick recap of Instacontent, from here and elsewhere, to help users get their sea legs with an app that's gotten a serious second-wind. 

Watch How Brands Do: There are a variety of brands with an established Instagram presence. Luxury and beverage brands have quickly taken to the platform, having found a user base. But the media are also using it to give you backstory access around events like the upcoming U.S. Presidential election.

But before you follow everyone's well-documented lead, ask how this fits into your larger social > online > marketing > business strategy. If it doesn't roll all the way up, it's not worth investing time and resources.

Manage Your Feed: Statigr.am, by far, looks to be the best way to manage your feed, track statistics and even organize your photos and the people you follow into lists. It even allows you to message each other users through the site,  gives you promotional tools and promotes contests from other brands and users.

Use Supporting Apps: If you're taking pics with your phone, you can access a handful of apps to make your images stand out and better represent what you're trying to communicate. And there's a lot of Instatips too to help you optimize your use of Instagram.

Back that Pic Up: You'll want to have a backup copy of your photos, right? Well Google+ app users have it easiest as Google+ can automatically backup your phone's pics. But there's also options for Dropbox users and everyone else.

Take It Elsewhere: Some brands are tapping into the API-provided portability of Instgram content. Starbucks streams relevant user pics into its online Coffeehouse. And any user can easily stream their pics into a Tumblr or onto Facebook for non-Instafans to check out their work. And don't forget sites like Animoto make it easy to turn your pics into a video.

Go Offline: Photowalks are a great way to get a handle on the app and its potential. I've organized two of them and they're fairly simple to execute. If you're not about socializing in real time, you can still use any number of sites to print your pics in a number of ways. I've used CanvasPop forexample and highly recommend it.

It's Deja Vu All Over Again
With apologies to Yogi Bera, I'm already seeing a lot of Twitter "how-to" content becoming relevant again. From filling out your profile and using an avatar to posting content before following a ton of people -- many of those basics apply here (and to Pinterest!). You can even project an Instafeed by user or hashtag, to create a visual back channel at events.

How's that for a link-laden, to-do list? It's not even taking into account Instagram-related content I've curated on Pinterest and Scoop.It. There's a lot of opportunity and creativity in this site. If your audience is not on it, you can still use it for your own personal reward.

Follow me on Instagram
Cross-posted to my work blog.
Infographic via Visual.ly 

Hunger Games’ Social Media Lesson? The Need for Real-Time (Data) and Longer Lead Time

Hungergames_socialmedia

The word of mouth and promotional frenzy around Lionsgates' Hunger Games has been deafening. It helped the film break box office records -- before it even opened it seemed.

While I may never see the movie (I'm not the target audience), one thing I'm first to admit is that I really like how the movie was marketed.

According to this article in Forbes, the key to The Hunger Games' social media success can be attributed to the use of real-time input from fans and a healthy lead time to build momentum for the film.

"Lionsgate adopted a ongoing continuous process for  improvement based upon user data from their social channels. This is part of a trend where smart marketers are adopting a new approach, one that leverages dynamic customer input instead of the old style of phased, programatic marketing campaigns," says Vince Broady, CEO of thismoment.

Built for Change
It's easy to say, and no secret, that planning cycles and other operational processes need to be more flexible. We need to plan for change. And a steady stream of relevant data makes a more iterative cycle possible.

Whether they're in the digital or offline worlds, our efforts can be optimized for effectiveness and efficiency through real-time data much in the way Lionsgate did.

My data and analytics co-workers take this a step forward and suggest that data equates to a digital persona of the consumer. In a recent presentation entitled, "Humanizing Big Data for Insights & Action," they note that marketers must humanize this data if they are going to learn from it and act upon it.

Whether You're on Real-Time or Internet Time, Social Media Takes Time
For me,  the best part of this article is about midway through when the 10 month promotional build was revealed.

"It was back in June 2011 that Lionsgate and thismoment launched a series of social promotions on YouTube, Facebook, and other social sites to begin the social drumbeat around Hunger Games."

10 months. More than three quarters, but just shy of one full year. We've discussed the need for a committment as opposed to a campaign approach for social media. You cannot flip the switch in the way you can with paid media and create instant engagment with consumers.

So while people may tout social media's role in the success of The Hunger Games, I hope those same people acknowledge that it takes time to build a sustainable level of momentum.

Old Spice All Over Again?
The marketing sex appeal of the Old Spice case study created unfortunate misinformation shortly after Isaiah Mustafa took YouTube by storm. But P&G and its agencies worked long and hard to get things in place ahead of the online campaign. This includes a TV spot on the heels of the Super Bowl and its agency team embedding themselves in Reddit to build the street cred it takes to float a URL there with any success.

Tone Down the Infographic Pr0n
The 10 month factoid may not sex up "that infographic" you can bet we'll see wallpapering Pinterest as soon as I hit publish, but it's critical.

It's also another facet of social media's paradox. Real-data may be more important than ever to inform ever-changing marketing efforts, but it can't speed up the amount of time most marketing efforts require to get results.

Hunger Games’ Social Media Lesson? The Need for Real-Time (Data) and Longer Lead Time

Hungergames_socialmedia

The word of mouth and promotional frenzy around Lionsgates' Hunger Games has been deafening. It helped the film break box office records -- before it even opened it seemed.

While I may never see the movie (I'm not the target audience), one thing I'm first to admit is that I really like how the movie was marketed.

According to this article in Forbes, the key to The Hunger Games' social media success can be attributed to the use of real-time input from fans and a healthy lead time to build momentum for the film.

"Lionsgate adopted a ongoing continuous process for  improvement based upon user data from their social channels. This is part of a trend where smart marketers are adopting a new approach, one that leverages dynamic customer input instead of the old style of phased, programatic marketing campaigns," says Vince Broady, CEO of thismoment.

Built for Change
It's easy to say, and no secret, that planning cycles and other operational processes need to be more flexible. We need to plan for change. And a steady stream of relevant data makes a more iterative cycle possible.

Whether they're in the digital or offline worlds, our efforts can be optimized for effectiveness and efficiency through real-time data much in the way Lionsgate did.

My data and analytics co-workers take this a step forward and suggest that data equates to a digital persona of the consumer. In a recent presentation entitled, "Humanizing Big Data for Insights & Action," they note that marketers must humanize this data if they are going to learn from it and act upon it.

Whether You're on Real-Time or Internet Time, Social Media Takes Time
For me,  the best part of this article is about midway through when the 10 month promotional build was revealed.

"It was back in June 2011 that Lionsgate and thismoment launched a series of social promotions on YouTube, Facebook, and other social sites to begin the social drumbeat around Hunger Games."

10 months. More than three quarters, but just shy of one full year. We've discussed the need for a committment as opposed to a campaign approach for social media. You cannot flip the switch in the way you can with paid media and create instant engagment with consumers.

So while people may tout social media's role in the success of The Hunger Games, I hope those same people acknowledge that it takes time to build a sustainable level of momentum.

Old Spice All Over Again?
The marketing sex appeal of the Old Spice case study created unfortunate misinformation shortly after Isaiah Mustafa took YouTube by storm. But P&G and its agencies worked long and hard to get things in place ahead of the online campaign. This includes a TV spot on the heels of the Super Bowl and its agency team embedding themselves in Reddit to build the street cred it takes to float a URL there with any success.

Tone Down the Infographic Pr0n
The 10 month factoid may not sex up "that infographic" you can bet we'll see wallpapering Pinterest as soon as I hit publish, but it's critical.

It's also another facet of social media's paradox. Real-data may be more important than ever to inform ever-changing marketing efforts, but it can't speed up the amount of time most marketing efforts require to get results.

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